OUR QUALITY GUARANTEE
About Our Hair
Hush Hair extensions are made from 100% Remy human hair. Production is managed by our experienced and dedicated team in a facility following our approved process and strict quality control before shipping.
Hair Specs
• Origin: Asian Remy hair, selected for strength and durability
• Type: 100% human hair, full cuticle intact, double drawn
• Processing: Gentle lifting during colouring to maintain intergrity, no acid baths or silicon coating
• Texture: Natural straight (can be styled with heat)
• Lifespan: 9–12 months with proper care
Available Methods
• Genius Weft
• Tape-In
• Tape Weft
• Nano Beads
• Keratin Tips
(Custom methods available on request)
Shades
• 21 best-selling colours
• Available in multiple lengths
• Flawless custom blends
Why Choose Hush Hair
• No synthetic mixes
• No silicone coating
• Tangle-free and shed-resistant
• Ethical sourcing from trusted manufacturers
• Personally tested and salon-approved
Hush Hair – 6-Month Hair Quality Guarantee
This guarantee applies exclusively to Hush Hair Extensions.
We stand behind the quality of our hair. Each set of extensions undergoes strict quality checks before shipping. While issues are rare, our 6-month guarantee covers any verified manufacturing defects to give you peace of mind with every order.
What’s Covered
This guarantee includes:
• Excessive shedding
• Tangling caused by manufacturing faults
What’s Not Covered
The guarantee is void if:
• The hair has been coloured, bleached, or chemically treated — including toning shampoos
• Extensions were installed or maintained incorrectly
• The issue is caused by your natural hair (e.g., breakage or scalp conditions)
• All colour changes due to external factors such as water quality, sun exposure, sunscreen or product build up. These are all factors beyond our control.
To submit a claim, please contact us within 6 months of purchase with a written explanation and clear photos of the issue. Claims must be submitted via email to info@hush-hair.com. We are unable to review cases without supporting documentation.
All reported hair is inspected and tested by our team. If a manufacturing defect is confirmed, we’ll repair or replace the affected hair. Please note: shipping costs or salon service costs, including removal or reapplication, are not covered.
If the claim is not approved, the original hair can be returned to you once postage costs are covered.
